Escalation Level 1
In case you have any complaint / grievances, you may please reach out to our team through any of the following options:
Click here to submit your grievance online
You can also visit your nearest SUD Life branch at https://www.sudlife.in/contact-us. Click here for Grievance Redressal officers in your city.
Write to us from your registered email ID at grievanceredressal@sudlife.in
Call our customer service number at 1800-266-8833(Mon to Sat 09:00 AM to 07:00 PM)(Toll Free)
In case you are not satisfied with the resolution you receive, you may approach Level 2 of the Escalation Matrix or you may register your complaint at the Bima Bharosa Portal of IRDAI.
Escalation Level 2
If you are not satisfied with the resolution provided and want to pursue the grievance further, you may approach the Grievance Redressal officer at the details mentioned below:
Name: Mr. Gopalkrishnan KS
Designation: SVP Customer Experience & Retention
Address: 10th Floor, Vishwaroop IT Park, Plot No 34,35,38, Sector 30A of IIP, Vashi, Navi Mumbai -400703
Email id: gro@sudlife.in
In case you are not satisfied with the resolution you receive, you may approach Level 3 of the Escalation Matrix or you may register your complaint at the Bima Bharosa Portal of IRDAI.
Escalation level 3
You may approach the Insurance Ombudsman if your grievance is still unresolved or you are still not satisfied with our response.
Find your nearest Ombudsman office at https://www.cioins.co.in/Ombudsman.
As per the Insurance Ombudsman (Amendment) Rules 2023, an Ombudsman can award compensation up to ₹ 50 lakh to the Policyholders.
